Client Experience / Paid-only Why Community-Focused and Community-Embedded Laundromats Aren't the Same The industry uses one word for both. The research shows they're running different businesses. By Waleed Cope / 23 Aug 2026
Strategy A Case for a Better Buying Experience in Laundromat Equipment You can spend more on equipment than a Ferrari. Why is their buying experience better? By Waleed Cope / 2 Aug 2026
Strategy Why the Sales Experience Doesn't Follow the Price Tag Brian Wallace, the president of the CLA, put this question to a distribution group. By Waleed Cope / 26 Jul 2026
Finance / Paid-only The Unexamined Balance on Every Laundry Card Starbucks books it, the Fed described it in 2004, two class actions settled over it. Our industry hasn't publicly discussed it once. By Waleed Cope / 19 Jul 2026
Industry / Paid-only Two Companies, 47 Distributors, Seven Years The distribution layer most operators treat as background infrastructure is consolidating faster than the industry tracks. By Waleed Cope / 5 Jul 2026
Strategy How PUD Revenue Can Mask a Self-Service Subsidy Thirty-eight percent of operators now offer delivery. Nobody tracks how many tried and stopped. By Waleed Cope / 28 Jun 2026
Strategy / Paid-only The Full Court Press Your Laundromat Isn't Running A basketball coach who'd never played the game studied it like no one else would. The method he used applies to more than sports. By Waleed Cope / 21 Jun 2026
Strategy / Paid-only Permanent Decisions From Temporary Conversations How loss aversion and status quo bias quietly shape the business decisions we make every day. By Waleed Cope / 14 Jun 2026
Strategy / Paid-only The Client People Complain About Decides Where the Family Goes Children influence where households shop, eat, and do laundry. Our industry treats them as a nuisance. Other businesses built moats on them. By Waleed Cope / 24 May 2026
Finance Why Your Vendor's Revenue Scales With Yours Their work didn't double. Their revenue from your store did. By Waleed Cope / 10 May 2026
Strategy / Paid-only Why Hardware Ownership Doesn't Equal Operational Control Three case studies in vendor lock-in: McDonald's, Toast, and the laundry industry M&A. By Waleed Cope / 3 May 2026
Industry / Paid-only Motion Is Not Growth. Acquisition Without Retention Is Replacement. Sale. Trust. Brand. What every return visit earns, and what every lost client forfeits. By Waleed Cope / 19 Apr 2026
