Strategy / Paid-only The Client People Complain About Decides Where the Family Goes Children influence where households shop, eat, and do laundry. Our industry treats them as a nuisance. Other businesses built moats on them. By Waleed Cope / 24 May 2026
Finance Why Your Vendor's Revenue Scales With Yours Their work didn't double. Their revenue from your store did. By Waleed Cope / 10 May 2026
Strategy / Paid-only Why Hardware Ownership Doesn't Equal Operational Control Three case studies in vendor lock-in: McDonald's, Toast, and the laundry industry M&A. By Waleed Cope / 3 May 2026
Industry / Paid-only Motion Is Not Growth. Acquisition Without Retention Is Replacement. Sale. Trust. Brand. What every return visit earns, and what every lost client forfeits. By Waleed Cope / 19 Apr 2026
Strategy New Software, Same Capacity The progress illusion shows up at every stage of the business. By Waleed Cope / 8 Mar 2026
Strategy / Paid-only 62% Say It Works Best. Why Are You Investing Elsewhere? By Waleed Cope / 23 Nov 2025
Strategy Sears Tried This to Survive. It Killed Them Instead. I'm watching laundromat owners/operators make the exact same move right now. By Waleed Cope / 16 Nov 2025
Strategy When 27,000 Stores Become 19,000 They had more stores than McDonald's and Starbucks combined. Then came the collapse By Waleed Cope / 14 Sep 2025
