Our Feedback Builds the Platforms Our Competitors Use
The idea you hand your vendor gets built once and sold to every store on its platform, including the one down the street.
The idea you hand your vendor gets built once and sold to every store on its platform, including the one down the street.
The CLA 2025 survey shows what that pricing spread is already doing to margins, and where it's headed.
The idea you hand your vendor gets built once and sold to every store on its platform, including the one down the street.
Downturns are the window where the long-horizon operator harvests what the short-horizon operator built.
The term originally came from securities law with a specific meaning. Somewhere along the way, we adopted a different one.
The industry uses one word for both. The research shows they're running different businesses.
Michael Huang has run a small Brooklyn laundromat for over 30 years. He'd never call what he does a job.
A confident retool claim at an industry event and what the numbers look like when I went looking for data.
Revenue, costs, and the shrinking middle in Q2 2026.
Starbucks books it, the Fed described it in 2004, two class actions settled over it. Our industry hasn't publicly discussed it once.
One in 3 approved in 2006 ended in a write-off, and the ones since 2021 are only now entering the same timeframe.
A basketball coach who'd never played the game studied it like no one else would. The method he used applies to more than sports.
The idea you hand your vendor gets built once and sold to every store on its platform, including the one down the street.
The industry uses one word for both. The research shows they're running different businesses.
Downturns are the window where the long-horizon operator harvests what the short-horizon operator built.
The idea you hand your vendor gets built once and sold to every store on its platform, including the one down the street.