The Owners Who Chose to Buy a Job
Michael Huang has run a small Brooklyn laundromat for over 30 years. He'd never call what he does a job.
Michael Huang has run a small Brooklyn laundromat for over 30 years. He'd never call what he does a job.
A confident retool claim at an industry event and what the numbers look like when I went looking for data.
Michael Huang has run a small Brooklyn laundromat for over 30 years. He'd never call what he does a job.
A confident retool claim at an industry event and what the numbers look like when I went looking for data.
$34.6 million, 98% cash. $7.1 million goes to the founder personally, separate from the business.
Revenue, costs, and the shrinking middle in Q2 2026.
Starbucks books it, the Fed described it in 2004, two class actions settled over it. Our industry hasn't publicly discussed it once.
The distribution layer most operators treat as background infrastructure is consolidating faster than the industry tracks.
A basketball coach who'd never played the game studied it like no one else would. The method he used applies to more than sports.
How loss aversion and status quo bias quietly shape the business decisions we make every day.
Starbucks books it, the Fed described it in 2004, two class actions settled over it. Our industry hasn't publicly discussed it once.
A basketball coach who'd never played the game studied it like no one else would. The method he used applies to more than sports.
You can spend more on equipment than a Ferrari. Why is their buying experience better?
You can spend more on equipment than a Ferrari. Why is their buying experience better?
Michael Huang has run a small Brooklyn laundromat for over 30 years. He'd never call what he does a job.
Michael Huang has run a small Brooklyn laundromat for over 30 years. He'd never call what he does a job.