Finance / Paid-only Where Did Your Next Client Go? They're at mom's house. Using her Whirlpool. By Waleed Cope / 4 Jan 2026
Ownership The Year-End Email I Almost Didn't Send But it's something many of us need to think about. By Waleed Cope / 28 Dec 2025
Operations / Paid-only You Can't Find Good People (Because They Can't Find You) By Waleed Cope / 21 Dec 2025
Client Experience They Learned 70% of It By Watching You Your team isn't listening to what you say about clients. By Waleed Cope / 7 Dec 2025
Operations / Paid-only Are You Building a Cheesecake Factory or a Chipotle? By Waleed Cope / 30 Nov 2025
Strategy / Paid-only 62% Say It Works Best. Why Are You Investing Elsewhere? By Waleed Cope / 23 Nov 2025
Strategy Sears Tried This to Survive. It Killed Them Instead. I'm watching laundromat owners/operators make the exact same move right now. By Waleed Cope / 16 Nov 2025
Finance / Paid-only Have You Calculated What You're Paying in Processing Fees? By Waleed Cope / 9 Nov 2025
Industry I Was Wrong About Lawns and Laundry Comparing laundry to lawn mowing made perfect sense. Until you realize it's the wrong customers entirely By Waleed Cope / 19 Oct 2025
