How to Use SMS to Get Valuable Customer Feedback

Send this survey to your customers to gather feedback
How to Use SMS to Get Valuable Customer Feedback
photo by Jon Tyson
Table of Contents

Collecting data can help you make better decisions for your garment care business.

Marketing, clients, services, products, and even your overall business strategy will benefit from the data you collect.

The problem is: collecting data can be challenging for emerging businesses (small businesses).

That’s where SMS comes in!

An SMS marketing platform can help you capture the following data:

Personal Client Data

  • Full name (first and last)
  • Address
  • Email
  • Phone Number
  • Date of Birth (perfect for promotions!)

Client Satisfaction Levels

  • Aids in making improvements
  • Help prevent bad reviews online (which can hurt your business!)

Client Thoughts and Opinions

  • Things like: cleanliness of store, performance of attendants, store hours
  • Recommendations for the business

Client Preferences

  • Products/services they like (based on what you already have)
  • Products/services they want (add-ons to wash n fold, vending machine inventory, etc)

Imagine how much easier it would be to make decisions about your business!

Steal Our Survey

We created an automated survey through SMS that each client can complete after they receive their laundry, dry cleaning, or sneakers to rate the service.

Here’s how we did it:

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