Video Game of Laundry

How microtransactions can bring more revenue and a better client experience.
Video Game of Laundry
photo by Katt Yukawa
Table of Contents
In: Payment, POS, Revenue

Thank you to the sponsor who keeps this e-journal free to the reader:

Laundry Owners Warehouse, is a “One Stop Shop” with over 74,000 replacement parts, a full line of soap and supplies, and a wide variety of used commercial laundry equipment, all in stock and available at

Laundry Owners Warehouse also sells new commercial laundry equipment and is a proud member of the Dexter Laundry family, “Made in the USA” since 1894.

Share your product or service in Wash Weekly.

Ever played a free game on your phone?
Wonder why it’s free?
Wonder how they make money?

One simple word: Microtransactions.

Microtransactions are small, often digital transactions that can add up to significant revenue over time. They're common in many industries, especially gaming, where players pay small amounts for additional features or content.

How Industries Use Microtransactions

In the gaming industry, microtransactions have been a game changer. They've allowed developers to offer games for free or at a very low cost, with the option for players to purchase additional content, such as new characters and cosmetic items, or even progress faster through the game. 

This model has proven incredibly successful, with the industry projected to grow to $80.88 billion in 2024 at a compound annual growth rate (CAGR).

Streaming platforms like Spotify and Apple Music have implemented microtransactions in the music industry. They offer premium services for a monthly fee, including ad-free listening, offline downloads, and access to exclusive content.

Online newspapers and magazines have implemented a pay-per-article system, which allows readers to pay a small amount to access individual articles. This has allowed them to monetize their content while offering free access to some articles.

Fitness apps offer basic workout plans for free but charge small fees for premium features. These can include personalized workout plans, no ads, or access to more workouts in the app.

Online learning platforms sometimes use a model where access to the course content is free, but certificates of completion or advanced features are available for a small fee.

Microtransactions in the Laundry Care Industry

Microtransactions could take the form of small charges for additional services or conveniences. For example, a client might pay a small fee for expedited service or special garment treatment.

Let's consider self-service laundromats. Microtransactions could involve small charges for additional washing or drying options.

For example, a client might pay a small fee for:

  • Hot Water Wash: An option for clients who prefer washing their clothes in hot water.
  • Extra Wash Cycle: This is for those who feel their clothes need more cleaning.
  • Extra Rinse: An additional rinse cycle to ensure all grey water is removed.
  • Sanitize Mode: A wash cycle used for a thorough cleaning of the machine before using it.
  • Extra Spin Cycle: An additional spin cycle to remove as much water as possible, reducing drying time.
  • Extra Soap or Softener: If you use an automatic dosing system, customers could pay a small fee for an extra dose of soap or fabric softener.
  • Express Wash: Shorter washing time, to allow the client to get done quicker

A few other examples include:

  • Rush order fee: A small charge for clients needing their laundry quickly.
  • Dry low: An additional option for clients who prefer their clothes to be dried on a low setting.
  • Additional detergent types: Offer a variety of detergents for clients to choose from with a small additional charge.
  • Hang dry an item: A service for clients who want specific items to be hang dried.
  • Cleaning of specialty items: Charge extra for cleaning items like pet beds, blankets, comforters, cushions, etc.
  • Wash separate: An option for clients who want certain items to be washed separately. Pet items, other household member's clothing, children's and adult clothing, etc.
  • Pack separate: A service for clients who want their items to be packed separately.

Just as gamers are willing to pay for in-game purchases to enhance their gaming experience, laundry clients might be willing to pay for additional services that improve their laundry experience. This could include anything from special wash settings to additional detergent options.

The Benefits of Microtransactions

Microtransactions can provide a steady stream of additional revenue, but their benefits go beyond financial gain. 

They offer clients more flexibility and personalization, allowing them to tailor the service to their needs and preferences. This can lead to greater satisfaction and loyalty.

For us owners, microtransactions can provide a significant boost to revenue. They also offer a way to differentiate us from our competitors by offering unique services and conveniences. Plus, they can provide valuable data on client preferences, helping us to refine our services over time.

A while back, we added detergent upgrades for clients. They can select the detergent they want: Tide, All Free & Clear, organic, etc. We charge anywhere from $0.13 - $0.19 per lb for this upgrade, and boy, does this microtransaction generate a nice revenue stream. 

These microtransactions allow clients to customize their orders, leading to greater satisfaction with the outcome. For your business, they result in happier clients and increased income.

That's all I got for today.

P.S. If this editorial gave you any value, do me a huge favor, and share it with one person.

Thinking about, the thinking of laundry

From the thoughts of the credit and debit card payment solutions firm, UTP

It is clear microtransactions are here to stay, and it will be interesting to see how they drip into other business sectors in society

More from Wash Weekly
Great! You’ve successfully signed up.
Welcome back! You've successfully signed in.
You've successfully subscribed to Wash Weekly.
Your link has expired.
Success! Check your email for magic link to sign-in.
Success! Your billing info has been updated.
Your billing was not updated.