Laundry Owners Warehouse, is a “One Stop Shop” with over 74,000 replacement parts, a full line of soap and supplies, and a wide variety of used commercial laundry equipment, all in stock and available at LOWlaundry.com.
Laundry Owners Warehouse also sells new commercial laundry equipment and is a proud member of the Dexter Laundry family, “Made in the USA” since 1894.
Refunds. Some of you just rolled your eyes at me.
There are a lot of different opinions about refunds in our industry.
I’m not here to tell you how to run your business, BUT I do want to provide you with options that may just help you provide a better experience for your clients…and make you more money.
Whatever you choose, it’s important to have a clear refund policy (or no-refund policy) so your clients know where they stand before they purchase your products or services.
A good refund policy benefits you and your business:
- Increased customer loyalty and repeat business
- Improves customer satisfaction and reputation
- Reduces negative reviews and complaints
- Attracts new customers through positive word of mouth
- Increases customer trust and confidence in your business
But don’t take my word for it.
91% is a pretty large number — and a good reason to have a fair and effective refund policy.
Ready to create a refund policy?
Include these elements in your refund policy:
- Simple and easy language: leave out all of the legalese language. Nobody, except for lawyers, understands what it means and it can scare people into not taking action.
- Reasonably defined terms and conditions, including:
- Timeframe they have to submit a claim for a refund
- Timeframe they can expect for the refund to be processed
- Type of refund they will receive (store credit, full refund, exchange, etc)
- Information they need to bring (receipt, ticket, credit card, used, etc)
- Condition product must be in when returned
