Satisfy Clients and Maximize Profits with an Alluring Return Policy

Satisfy Clients and Maximize Profits with an Alluring Return Policy
Table of Contents

Laundry Owners Warehouse, is a “One Stop Shop” with over 74,000 replacement parts, a full line of soap and supplies, and a wide variety of used commercial laundry equipment, all in stock and available at

Laundry Owners Warehouse also sells new commercial laundry equipment and is a proud member of the Dexter Laundry family, “Made in the USA” since 1894.

Refunds. Some of you just rolled your eyes at me.

There are a lot of different opinions about refunds in our industry. 

I’m not here to tell you how to run your business, BUT I do want to provide you with options that may just help you provide a better experience for your clients…and make you more money.

Whatever you choose, it’s important to have a clear refund policy (or no-refund policy) so your clients know where they stand before they purchase your products or services.

A good refund policy benefits you and your business:

  • Increased customer loyalty and repeat business
  • Improves customer satisfaction and reputation
  • Reduces negative reviews and complaints
  • Attracts new customers through positive word of mouth
  • Increases customer trust and confidence in your business

But don’t take my word for it.

Ninety-one percent of consumers interviewed in a recent Harris Poll said that a store's return policy was an important factor in a purchasing decision.

91% is a pretty large number — and a good reason to have a fair and effective refund policy.

Ready to create a refund policy?

Include these elements in your refund policy:

  1. Simple and easy language: leave out all of the legalese language. Nobody, except for lawyers, understands what it means and it can scare people into not taking action.
  2. Reasonably defined terms and conditions, including:
    1. Timeframe they have to submit a claim for a refund
    2. Timeframe they can expect for the refund to be processed
    3. Type of refund they will receive (store credit, full refund, exchange, etc)
    4. Information they need to bring (receipt, ticket, credit card, used, etc)
    5. Condition product must be in when returned

Here’s how to implement a refund policy:

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