Improve Your Phone System

Here’s why you should get a VOIP phone system.
Improve Your Phone System
photo by Maarten van den Heuvel
Table of Contents

There’s a question I see come up in several of the laundromat owners groups I’m in:

What phone system should I get for my store?

My answer is always the same: VOIP.

What is VOIP?

VoIP stands for Voice over Internet Protocol.

It’s a set of technologies that allows us to make and receive phone calls over the internet, which lets us cut the cord and provides a lot of flexibility that you find in big businesses.

Think back to our email Think you’re too small to compete? Using the right tools, like VoIP, can give your business the look and feel of a well-organized corporation and allows you to deliver great service and support to your clients.

That’s all great, but why VOIP?

You know your friend Waleed has the answer.

  1. Cost Savings: VOIP is often more affordable than traditional phone systems, as it eliminates the need for physical phone lines and hardware.
  2. Flexibility: VOIP allows you and your employees to take calls from anywhere with an internet connection.
  3. Scalability: VOIP can easily scale up or down as your business grows, making it easier to add or remove users as needed.
  4. Advanced Features like:
    - Call forwarding
    - Voicemail-to-email
    - Virtual receptionist to route calls to the right people at your store. Think press 1 for store hours, press 2 for address… Imagine how much time this saves your team when callers only need basic info that can be recorded on your VOIP system.
    - Company directory. Think press this option to get to the right person or department.
  5. Disaster Recovery: ensures that your business communications can continue even in the event of a power outage or other emergency.

But that’s not even the best part!

Here are some of my favorite features of VOIP and how we use them at The Soap Box.

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