Have you ever been in a store and during the process of paying their POS system presents you with the option of leaving a tip?
What do you do most of the time? Leave a tip.
Think about what is happening at that moment:
- you are presented with an option to leave a tip
- the amounts are already populated for you on the screen, typically: 5%, 10%, 20%, and no tip
- people are standing behind you in line
- someone is behind the counter waiting for you to choose and complete the transaction
All of these factors play into your psyche and get you to leave a tip.
Why not take this same approach to drive reviews for your store in this competitive world of laundromats?
Positive reviews can work wonders for your laundromat's reputation and bottom line. Studies show that businesses with higher ratings attract more customers.
So, how can you harness this power to your advantage?